Support & FAQ

Open the app and tap the + button on the Home screen. Set your time, choose a label (like "Work Day"), pick your dismiss challenge, set a snooze cap, and save. The alarm will appear in your list and immediately schedule itself. Make sure you've granted the necessary permissions — you can find and enable each one from the Settings page inside the app.

• Notifications — required to show bedtime reminders and lockdown status.
• Exact Alarm scheduling — so your alarm fires at precisely the right time.
• Battery optimisation exemption — prevents Android from killing the alarm service before it fires.
• Overlay (appear over other apps) — lets the alarm screen show on your lock screen.
• Usage Access (optional) — enables phone lockdown.
• Accessibility Service (optional) — enables near-instant blocked-app interception for lockdown.
• Do Not Disturb access (optional, Pro) — enables DND silencing during lockdown.

All permissions are explained in-app with a shortcut to the relevant system setting.

Feature	Free	Pro
Alarms	Up to 3	Unlimited
Day Plans	1	Unlimited
Lockdown duration	Up to 15 min	Up to 2 hours
Blocked apps	Up to 3	Unlimited
Stats history	Last 7 days	Full history
Smart Alarm	—	✓
DND silencing	—	✓
Motivational video in plans	—	✓
Custom motivation text	—	✓

Pro is a one-time purchase of £4.99 — no subscription, no renewal, own it forever.

There's no separate trial, but the Free tier is fully functional and can be used indefinitely — it's a great way to experience the core alarm, challenge, and lockdown features before upgrading. When you're ready, Wake Up Right Pro is a separate app on the Play Store, available for a one-time purchase of £4.99. A link to it is available directly within the Free app.

Yes. Wake Up Right uses Android's alarm channel, which bypasses standard Do Not Disturb and silent mode by default. Even if your phone is on silent or in DND, the alarm will ring at full volume (you can adjust the alarm volume independently in Android settings). If you've enabled the Pro DND integration, alarms are explicitly whitelisted to pass through regardless of the DND policy.

This is almost always one of three things:

1. Battery optimisation is killing the service
   Go to Settings → Battery → App → Wake Up Right → Unrestricted.
2. The alarm permission was revoked
   Android 12+ requires explicit permission to schedule exact alarms. Check Settings → Apps → Wake Up Right → Alarms & Reminders.
3. The overlay permission was denied
   Without it, the alarm screen can't appear on the lock screen.

The app's Settings page checks all of these with one-tap shortcuts to the relevant system setting.

Each alarm has a configurable snooze cap between 0 and 10 (default: 2). Once you've used all your allowed snoozes, the Snooze button is disabled and the only way to dismiss the alarm is by completing the wake challenge you set. This is intentional — it's the core anti-cheat mechanism of the app.

In the alarm editor, select "QR Code Scan" as your challenge. You'll be prompted to scan a QR code using your camera — this registers that specific code with the alarm. Print or place the QR code somewhere you need to physically go (bathroom mirror, coffee maker, front door). When the alarm fires, you must walk to the code and scan it to dismiss.

Math challenges are randomly generated arithmetic problems — addition, subtraction, or multiplication with numbers sized to require mental calculation rather than immediate recall. They're calibrated to engage your prefrontal cortex without being frustrating. There is no timer — take your time, but you have to get it right before the alarm stops.

Yes, any time. Tap the alarm in the list, edit it, and change the challenge type. For QR code, you'll re-scan a code to register it. Changes take effect the next time the alarm fires.

The emergency password is a 4-digit code you set in Settings. It's an escape hatch for genuine emergencies — illness, urgent situation, accessibility need — that allows you to dismiss an alarm or end a lockdown without completing the challenge. Using it is logged in your daily stats, so it shows up in your history. It's there for real emergencies, not convenience.

A recurring plan is assigned to specific days of the week (e.g., "Work Plan" on Mon–Fri). A fallback plan is used whenever no recurring or standalone plan matches the current day — it's your default. A standalone plan applies to a single specific date. The lookup order is: standalone → recurring → fallback.

After checking off a routine task, a 2-minute timer starts before you can check off the next one. This prevents the temptation to rapidly tap through all tasks without actually doing them. If you open a blocked app during the cooldown (and have lockdown active with that setting enabled), the cooldown timer resets as a penalty.

No — the cooldown timer between tasks is intentional and cannot be skipped. Each task must wait its turn. This is by design to prevent rushing through the routine without actually doing it.

Your progress is saved automatically. If you navigate away, a "Continue Routine" banner appears on the Home screen reminding you to return. Tapping it brings you back to exactly where you left off, with the timer intact.

No — it's optional. Without the Accessibility Service, lockdown uses Android's UsageStatsManager to detect when a blocked app is in the foreground and redirects you. The polling interval is slightly longer (still very fast), so there may be a brief moment where you see the blocked app before the redirect. With the Accessibility Service, interception is near-instant — you'll never see the blocked app's content.

Lockdown survives reboots. The remaining lockdown time is persisted, and after your phone restarts, the lockdown service automatically resumes with the time remaining. You'll see a dismissible "Restart detected" banner so you know your reboot escape attempt was logged. BAL-aware boot logic ensures the redirect activity launches correctly even under Android's background-activity restrictions.

Yes. In Settings, tap "Blocked Apps" to open the app picker. Free users can add up to 3 apps total (including defaults you choose). Pro users can block unlimited apps. The default list covers Instagram, Facebook, X, Reddit, Snapchat, TikTok, YouTube, LinkedIn, and Pinterest — you can remove any of these or add others.

When "Silence other apps during lockdown" is enabled (Pro), the app creates a temporary AutomaticZenRule — Android's system for custom DND policies. This creates an isolated DND profile just for the lockdown window, so your saved DND settings are completely untouched. You can configure which calls, messages, and notifications are allowed through. Alarms always pass through regardless. When lockdown ends, the rule is deactivated and your phone returns to its prior state.

The consistency score is the percentage of days in the last 30 days on which you completed your morning routine. Days with no alarm set are excluded from the calculation. A "completed" morning is one where you dismissed the alarm (regardless of snoozes) and finished all required tasks in your day plan. If you had no day plan, dismissing the alarm counts as complete.

Status	What it means
Perfect Morning	Dismissed with no snoozes and all routine tasks completed.
Routine Complete	Used one or more snoozes but still completed all tasks.
Snoozed ×N	Used N snoozes and did not complete the routine.
Incomplete	Alarm was dismissed (via emergency unlock or challenge) but the routine was not completed.

Yes — the wake streak counts consecutive days with a completed morning routine. A missed day (or an Incomplete status) resets the current streak to 0. Your all-time best streak is always preserved and displayed alongside your current streak. Days with no alarm scheduled are excluded from the streak check.

No. The app contains no analytics SDK, no crash reporter, and no telemetry. All data — alarms, plans, stats — is stored locally in a SQLite database on your device and never transmitted anywhere. See our Privacy Policy for the full breakdown.

The internet permission is used for two things only: (1) loading YouTube videos that you choose to embed in your day plans — the URL stays on your device, but loading the video obviously makes a network request to YouTube, and (2) serving banner ads in the Free tier via Google AdMob. Pro users who don't embed YouTube videos use essentially no network connection.

Uninstalling Wake Up Right permanently deletes all associated data from your device. There is no server-side backup — nothing to delete remotely because nothing was ever sent anywhere.

Wake Up Right requires Android 8.0 (Oreo, API 26) or higher. It targets Android 15 (API 35) and is fully Play Store compliant. It has been tested on stock Android and GrapheneOS. The app is 64-bit only.

Yes — Wake Up Right is explicitly tested on GrapheneOS in addition to stock Android. Privacy-focused ROMs may have stricter battery and background restrictions; the in-app Permission screen will guide you through granting any that are needed for full functionality.

Note that some permissions required by Wake Up Right are classified as restricted permissions by GrapheneOS. You will need to allow these manually — GrapheneOS will prompt you when the app requests them. To allow restricted permissions at any time, go to Settings → Apps → Wake Up Right → Permissions, then tap the ⋮ three-dot menu in the top right and select Allow restricted permissions.

The alarm service only runs briefly when an alarm fires and during active lockdown. Bedtime reminders are handled by Android's WorkManager (battery-efficient). The Smart Alarm accelerometer monitoring runs for a short window before your set time — not all night. The app is designed to have negligible battery impact during normal use.

First, make sure you're signed into the same Google account that completed the purchase. Try closing and reopening the app — it checks your purchase status on launch. If the issue persists, contact us at support@wake-up-right.co.uk with your Google Play order number.